Omega Electorate gives your office a secure app for the member and staff, a free constituent portal for the people you help, and a clear record of every case. Every message and document is encrypted on the device that sends it.
Electorate staff and the people they help need different things, so Omega Electorate comes in two parts that talk to each other.
The working space for the member, electorate officers and caseworkers.
A private line to the representatives a constituent has asked for help.
When someone contacts the office for help, you send them a code or a link. They install the portal, accept the invitation, and can message the casework team straight away. Nobody can search for your staff, so the only people who reach them through the app are constituents you've invited.
A resident who has raised one matter with their federal member and another with their local councillor keeps both offices side by side in the one portal, each case in its own thread.
Government agencies usually need a constituent's written permission before they discuss a case with an electorate office. Omega Electorate collects it in the portal and keeps it with the case.
Record the issue and the agency involved, such as Services Australia, Home Affairs or a state department.
The constituent reads and signs the authority to act in their portal. It's kept with the time and date.
Every update goes to the constituent's portal, so nobody has to ring the office to ask.
Omega Electorate will replace the mix of personal phones, chat groups and email chains that sensitive casework often ends up in.
Coming soon
The member, electorate officers and caseworkers talk in one place, in private chats and a thread for each case.
Coming soon
Agency letters, forms and supporting documents travel inside the same encryption as your messages.
Coming soon
Refer a case to a federal, state or council office that uses Omega Electorate, with the constituent's consent.
Coming soon
Voice and video calls with constituents and colleagues, sealed in the same way as your messages.
Constituents tell an electorate office things they would tell few others: money troubles, visa problems, family breakdowns, health. Some political acts of members of parliament are exempt from the Privacy Act 1988, yet constituents still expect their details to be handled with care. Omega Electorate is being designed to follow the Australian Privacy Principles as good practice and to support the Notifiable Data Breaches scheme and your parliament's or council's own rules for constituent information.
Casework stays in the office app. There's no export to party or campaign lists and no way to message constituents in bulk.
We'll publish a plain-English privacy and security statement for offices before launch.
The keys that open your conversations are made on your own devices and stay there. Our servers pass sealed messages along and hold no key that can read them.
Each message and file gets its own key before it leaves your phone.
Our servers store and deliver the sealed message without being able to open it.
Only the devices it was addressed to can unwrap the key and read it.
No. Your case management system and records stay where they are. Omega Electorate handles the conversations with constituents and the documents that go with them.
Nothing. The constituent portal is free. A constituent who wants the full Omega messenger for their own use can upgrade inside the portal for a personal subscription.
No. Omega Electorate is for casework and services to constituents. It has no bulk messaging and no link to party or campaign databases.
The account belongs to the office. Open cases are handed over or closed with each constituent's agreement, and records are kept or archived under your parliament's or council's rules.
Constituents message the office. You choose who in the office sees each conversation, including the member.
Messages and files are encrypted on the phone that sends them and our servers can't open them. Account details for Australian offices are held in Australia.
Omega Electorate is still being built. Register your interest and we'll let you know when it's ready, or apply to join the beta and try it before anyone else.
Please don't include any constituent details in these forms.
Omega Electorate